World News – GB – Barclays customers cannot access accounts after app and site crash


Posted: 12:33 PM EDT September 28, 2020 | Update: 12:55 p.m. BST, September 28, 2020

The bank confirmed that a « small number » of customers were unable to connect online or through the app

Angry customers have spoken out against the bank’s ‘shocking’ social media service after many users were unable to make payments or check their balances

Twitter users started reporting issues around 9 a.m. Monday morning at 50 a.m., saying they couldn’t access their accounts

The bank confirmed that a « small number » of customers were unable to connect online or through the app

Meanwhile, Down Detector – which collects information on major outages – said there had been reports of an outage around 9:44 a.m.

Barclays said: “A small number of our customers are having problems logging into their online banking and making payments on online banking and in the Barclays app

Angry customers denounced the bank on social media, with one calling their « shocking service » on Twitter

Another criticized the bank on Twitter saying he couldn’t get on the phone

Down Detector – which gathers information on major outages – said an outage was reported around 9 a.m.44:00 in the morning, sparking complaints on Twitter like that of this user

The bank said it is working to resolve the issues and advised customers to try again if they are having difficulty accessing their accounts

Customers can also use the app, contact Barclays through its automated telephone banking services, or speak to the bank by phone

He advised customers not to try to re-make payments if they received an error message, as payment could still be completed within four hours

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World news – EN – Barclays customers cannot access accounts after app and website crash


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